Too Absent Herald

I am constantly amazed (and, yes, that phrase may very well become it’s own category) that THE company one would suppose had the best telephone customer service, actually has the worst service.I’m talking about Verizon. In fact, I’m going to stop using “Verizon.” I’m going to say “telephone company” instead.
I don’t see any excuse for a company that runs the telephone service to my dwelling being “unable to take my call.” You know what I’m talking about. After enduring the humiliation of having to speak in long, slow tones so that a computer can understand the phrase “account services”; after entering my phone number (is it mine, really?)… and just now it happened again… I had gotten help, actual help from both Billing and tech support… but when these people switched me to customer service I got “the message.” -

Due to high call volume, your call cannot be handled at this time. Goodbye.

Really? You can’t just splice this line onto some other phone? That’s just ridiculous, and so I sit here, ridiculing. What bothers me deeply is that this message is devised so poorly. Why would you admit, – to people that are calling for help with your product, — Why would you admit that your very own product cannot be used for something so basic as playing John Philip Sousa in my ear? And the fact that I had already talked to other people gives the lie to the whole operation.

I have a problem with Voice Mail. When I tried to add a name to my service, you cut my service off. Twice. But now I just want to get help with VM. And the Tech support can’t confirm my account number, nor tell me if I am about to be disconnected at 9 AM. They will have to transfer me to billing. Billing can give me the new account number, but cannot confirm whether I have VM in my (another zinger) “Freedom Essentials” package. That’s right. “Billing”
can only confrim that I do indeed owe them money. As to whether these charges are for products and services… Billing can neither cconfirm nor deny the validity, nay, the nascent quality of those services. I will have to speak to Customer Support. And then I am hung up on. Brilliant. As though I have any other choice for a dial tone. I guess that is what makes me yell (in my head, always, in my head). There’s arrogance in being hung up on by one’s phone company. well, I’ve got to get back…